Popular Questions About Our Cleaning Services

We are the cleaning service of choice! The chemicals that most people use to clean their homes are toxic and can be absorbed by family members and animals alike.  At Tidy Nest we only use products with certified organic ingredients and all-natural, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.   

We are a fully bonded cleaning service.  We carry insurance for our team and for the work that we do in your home.  We also guarantee customer satisfaction. Was something not cleaned the way that you expected?  Let us know and we will do our best to make things right.  

During the cleaning service we recommend that you keep your pet somewhere comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy. 

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive.  This will not only help make the time spent more effective but will also ensure that your possessions are in a safe place.  

No. We understand that most people work during the day and can't be home during the cleaning service.  Most of the time, our insured housecleaning professionals are provided with a spare key or garage code. 

Rest assured that our cleaning team is background checked.  Our professional housecleaners are certified and insured as well. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We also undergo regular quality checks to ensure that we’re always up to date with all of the latest and greatest cleaning techniques.

When you schedule cleaning services with Tidy Nest, we’ll give you an arrival time that is scheduled accordingly so that you will not have to wait around all day.   Of course, if something comes up where we have a slight delay due to the previous client or unexpected traffic, we will contact you immediately!

We use cleaning methods that ensure your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. This cleaning plan is passed along to your cleaner along with a detailed checklist for your service.  However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you contact us within 24 hours of your most recent service. 

We provide our cleaning professionals with all the tools necessary to leave your home sparkling clean and ensure high-quality service each time.  We use the most effective equipment on the market and we use only essential oil and organically based cleaning products.   If you have any preferences in regards to what cleaning products we use, feel free to contact us and we’ll do everything we can to work with your requests.

We accept cash and most major credit cards.